How to transfer out funds from your Federa Account

How to Initiate a Refund from your Federa Account

To initiate a refund, follow these steps:

  1. Sign In to your Federa account
  2. Go to "Account."
  3. Select "Payments and Payouts."
  4. Select an entry with the Memo field of "Top Up."
  5. Click "Refund" 
  6. Once initiated, you will receive a text confirmation of the transaction.
Until you initiate a refund, your funds remain securely held in your Federa Account and can be used as a deposit for any purchases you make. 

You can only initiate a refund if your Available Balance is equal to or greater than the amount of the refund. 

Refund Processing Times

Refund can take up to 30 days to appear on your statement. If it takes longer please contact your bank for assistance.

For any further questions or concerns, please don't hesitate to email us at support@federa.com or raise a support ticket. We're here to assist you.
 

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