How to Initiate a Refund
To request a refund, start by visiting our website. Once there, log in or sign up.
After logging in, navigate to "Profile" by clicking the icon located in the top right corner of the navigation bar. On your profile page, you’ll find details about your available balance and a complete history of your transactions, as depicted below:
To request a refund, browse through the transaction history and select the specific ledger entry you want to refund. After selecting the transaction, tap "Refund".
Refund requests are reviewed and approved within one business day. The specific ledger entry's status will be updated once the refund is approved or if any further action is required. If you encounter any issues or don’t see the refund option, reach out to our support team for assistance at support@federa.com.
You can also request and initiate refunds quickly and securely through Alex, our AI Assistant. Here's how:
- Make sure you are logged in at federa.com.
- Click “Assistant” in the top right corner of the navigation bar.
- In the chat, request a refund from Alex, our AI Assistant.
- Alex will present to you your top-up or a list of top-ups that can be refunded if more than one was made. In this case, choose the top-up you wish to refund.
- Alex will generate a link for that specific transaction.
- Click the link to view details and initiate the refund by approving it.
Optional: You can also interact with Alex via SMS on your mobile device to request refund information. However, you must log in to federa.com to complete the refund process.
Refund Processing Time
Refunds can take up to 30 days to appear on your bank or card statement.
If it takes longer, please contact your bank directly for assistance.
If it takes longer, please contact your bank directly for assistance.
Need Help?
If you have any questions or issues during the refund process:
We're always here and happy to assist you!