How to transfer out funds from your Federa Account

How to Initiate a Refund Using Alex, Our AI Assistant

You can now request and initiate refunds quickly and securely through Alex, our AI Assistant. Here's how:
  1. Make sure you are logged in at federa.com.
  2. Click “Assistant” in the top right corner of the navigation bar.
  3. In the chat, request a refund from Alex, our AI Assistant.
  4. Alex will present to you your top-up or a list of top-ups that can be refunded if more than one was made. In this case, choose the top-up you wish to refund.
  5. Alex will generate a link for that specific transaction.
  6. Click the link to view details and initiate the refund by approving it.

Optional: You can also interact with Alex via SMS on your mobile device to request refund information. However, you must log in to federa.com to complete the refund process.

Refund Processing Time
Refunds can take up to 30 days to appear on your bank or card statement.
If it takes longer, please contact your bank directly for assistance.

Need Help?
If you have any questions or issues during the refund process:
Email us at support@federa.com

We're always here and happy to assist you!

    • Related Articles

    • How to Send Referrals and Earn with Federa

      Are you interested in referring new users to Federa and earning rewards? Our referral program is designed to be simple and rewarding! Here's a quick guide on how to send referrals using the Federa App: Log in to your Federa account (follow this ...