How to transfer out funds from your Federa Account

How to Initiate a Refund from your Federa Account

To initiate a refund, follow these steps:

  1. Sign In to your Federa account
  2. Go to "Account."
  3. Select "Payments and Payouts."
  4. Select an entry with the Memo field of "Top Up."
  5. Click "Refund" 
  6. Once initiated, you will receive a text confirmation of the transaction.
Until you initiate a refund, your funds remain securely held in your Federa Account and can be used as a deposit for any purchases you make. 

You can only initiate a refund if your Available Balance is equal to or greater than the amount of the refund. 

Refund Processing Times

Refund can take up to 30 days to appear on your statement. If it takes longer please contact your bank for assistance.

For any further questions or concerns, please don't hesitate to email us at support@federa.com or raise a support ticket. We're here to assist you.

    • Related Articles

    • How to reset your password

      Having difficulties remembering your password or experiencing login issues? We totally understand - here's how to reset. Verify sign-up method before password reset Before you reset your password, check if you initially used your Google, Facebook, or ...

    • Creating an account

      Creating a Federa account is free and easy. Just go to Federa.com and click Sign Up. You can sign up using any of the following: Email address Phone number Facebook or Google account Apple ID

    • How to Send Referrals and Earn with Federa

      Introduction Are you interested in referring new users to Federa and earning rewards? Our referral program is designed to be simple and rewarding. Here's a quick guide on how to send referrals using the Federa App: Sign Up or Sign In to your Federa ...